A question, comment or feature-request for Flexwhere can be created as a support ticket.
Our support team is available free of charge at support@flexwhere.com or by calling +44 (0) 20 3868 1867 . between 08:00 and 17:00 on office days.
In order to help you as best as possible, we ask you to include the following information in the email:
Basic information:
- Your own name;
- The name of your organisation;
- The phone number we can reach you on.
- Describe the problem as clearly as possible.
- What are the consequences of the problem?
- What role(s) within Flexwhere is the problem relevant to?
Additional information that may come in handy:
- Name of the building?
- What floor is it about?
- What is the name of the user experiencing the problem?
- What is the device name?
- What type of device(s) is involved?
- What is the workplace ID?
- What operating system is it about?
- Do you have a screenshot of the problem?
- What version number are you using?
A good feature request is formed by a user story.
An example is:
As a Flexwhere user I would like a Christmas tree icon in the application So that I experience the atmosphere of Christmas all year round.
If possible, adding a more detailed explanation of your situation can help us better understand your request.
- What is the desired functionality?
- What is the purpose of the functionality? (Please describe extensively with examples)
- What role within Flexwhere does the desired functionality serve?
Click here to issue feature request
After you send an email, you will receive an automatic reply for confirmation from Dutchview, the company behind Flexwhere.