How to update your profile in Flexwhere

As a user, you can now manage your own profile information directly in Flexwhere, without asking an admin to make changes for you. This article explains how to update your details, change your profile photo, and choose which information is visible to your colleagues.

Update your profile in the web app

Open the Flexwhere web app.
Click your profile icon at the bottom of the navigation menu.
Select ‘Profile Settings’.
In the ‘My Profile’ window, update your personal information or profile photo.
Use the ‘Eye’ icons next to the individual fields to choose which details colleagues can see.
Click ‘Save’ to save your changes.

If you're an Admin or Manager, your profile menu also provides a shortcut to the ‘Control Centre’.

Update your profile in the mobile app

Open the Flexwhere mobile app.
Go to ‘Settings’.
Select ‘My Profile’.
Update your personal details, profile photo, or visibility preferences.
Your changes are saved automatically or when you return to the previous screen.

What information can you change?

You can manage the following information in your profile:

Profile information	Can you edit it?
First and last name	Yes
Display name	Yes
Job title and department	Yes
Phone numbers	Yes
Profile photo	Yes
Visibility of supported profile fields	Yes
Email address	No
Username	No
Assigned user role	No

Your email address and username remain managed through the ‘Control Centre’ by an admin.

Choose what colleagues can see

You can control the visibility of supported personal information in your Flexwhere profile.

To change this:

Open ‘My Profile’ or ‘Profile Settings’.
Find the information you want to show or hide.
Use the ‘Eye’ icon next to the field to change its visibility.
Save your changes if you're using the web app.

Hiding a field means it won't be displayed to other colleagues in the relevant Flexwhere profile views.

FAQ

Do employees still need an admin to update their profiles?

No. Employees can now manage supported personal details, profile photos, and visibility preferences themselves.

Can employees change their email addresses or usernames?

No. These fields remain read-only in the profile editor and can only be managed through the ‘Control Centre’.

Do profile changes update our HR system or directory?

No. Changes made through My Profile are reflected within Flexwhere. They do not update the original HR system or directory source, and the other way around. If a user updates his profile, it won’t be overridden by a directory source update.

What about organisations using anonymous mode?

For organisations configured in anonymous mode, the new profile-editing entry point is not displayed in the same way. The existing anonymous experience remains in place.