What Support can we expect from the Flexwhere team when we sign up?

At Flexwhere, we're committed to helping you get the most out of our platform. We want to ensure you have the resources you need to succeed, whenever you need them. 

For All Our Customers: The Online Support Site

No matter which plan you're on, you have 24/7 access to our comprehensive Online Support Site at https://flexwhere.com/support.

This is your first and fastest resource for:

• Step-by-step guides on using Flexwhere features.
• Frequently Asked Questions (FAQs) to help you find quick answers.
• Best practices and tips to optimize your workspace management.
• Product updates and release notes.

We encourage you to explore the Support Site to find instant answers to your questions.

Support for Flexwhere Basic

If you are on our Flexwhere Basic plan (the free one), your support package is designed to provide you with the essential help you need.

• Online Support Site: Full access to all articles, guides, and FAQs.
• Email Support: For questions or issues that aren't covered in our knowledge base, our dedicated support team is ready to assist you via email. Simply send your query to support@flexwhere.com and we'll get back to you promptly.

Need to talk it through? We understand that some situations benefit from a direct conversation. For our Basic plan users, we offer the option to schedule dedicated telephone support. This service is available by special arrangement and is subject to a support fee. If you feel you may need this level of assistance, please contact us first at support@flexwhere.com to talk about your needs and the available options.

Enhanced Support for Flexwhere Standard, Business, and Meeting Rooms

As part of your subscription, customers on our Standard, Business, or Meeting Rooms plans receive comprehensive support at no additional cost, ensuring a seamless experience from day one.

• Full Implementation Assistance: We'll partner with you from the start to ensure Flexwhere is configured and rolled out perfectly for your organisation.
• Direct Telephone Support: You can speak directly with our support specialists for troubleshooting and guidance. Our phone lines are open during business hours at +44 (0)20 3868 1867.
• Email Support: You have priority access to our support team via email at support@flexwhere.com.
• Online Support Site: You also have complete access to all resources on our Support Site.

If you have any questions about your support plan or are interested in upgrading, please don't hesitate to contact our sales team at sales@flexwhere.com.

We're here to help you succeed!