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FAQ image

FAQ

Find your answers by browsing our most frequently asked questions

General questions

What is a flexible workplace?

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A flexible workplace is a shared desk that can be used by multiple employees because it is not assigned to one specific person. If a company offers flexible workplaces, the employees can decide where they would like to sit in the office.

What does desk sharing or hot desking mean?

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Desk sharing, also known as hot desking, is a concept describing how an organisation works. With this model, there are no permanently assigned workstations. Employees are therefore free to choose where they want to work.

What type of companies is hot desking suitable for?

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Almost every company can introduce flexible workplaces. It does not matter whether it is an office or a laboratory. The size of the organization is also not important. Flexible workplaces can be found in small and very large organizations as well.

Questions about FlexWhere

How does FlexWhere work?

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With the FlexWhere App (mobile or desktop), the employees can see which desks, meeting rooms and even parking places are available or occupied. You can make a booking via the App and also find your colleagues via search function.

The Control Center is only accessed by those who have admin rights and is used for managing the office space. It has different settings and provides statistics about occupation and space usage.

You can read more about how FlexWhere works on the support site.

How can I book a desk?

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You can book a desk with the FlexWhere Desktop App, Mobile App, or Webapp.

Step 1: select the desired floor

Step 2: choose your desired date in the calendar

Step 3: select the desk you want to book

Step 4: confirm time of booking (morning, afternoon, all day or custom)

You can view your upcoming bookings in the App via "My Bookings"

Read the step-by-step instructions on the support site.

Where can I download FlexWhere?

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Download the most recent versions of FlexWhere for Mobile and FlexWhere for Desktop for free from our support site.

Is my data secure?

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Yes, your data is safe with us. We constantly monitor that FlexWhere is in line with security requirements. We do not store any personal data. Read more in the articles 'FlexWhere protects privacy during hybrid working' and 'Security during flexible working at the highest level'.

Which certifications does FlexWhere have?

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FlexWhere is a product of Dutchview Information Technology BV (Dutchview). Dutchview has had ISO certification of ISO 9001 and ISO 27001 since early 2019.

Because of the ISO 9001 and ISO 27001 certificates for Dutchview, FlexWhere meets all safety requirements associated with these standards.

Download the certificates from our support site.

In what way do the certificates stay up-to-date?

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To maintain the certificates of ISO 9001 and ISO 27001, a review takes place by an external expert agency.


In addition, Dutchview also conducts an annual internal audit.
In addition to this, Dutchview also performs an internal audit every year.

On which devices can I use FlexWhere?

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FlexWhere is available on different devices. FlexWhere for Mobile is available for Android and iOS. FlexWhere for Desktop is available for Microsoft Windows, Apple and Linux.

Can I try FlexWhere?

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Yes, it is possible to try FlexWhere! You can get some experience by signing up for the 30 day free trial. The trial version includes all the functionalities of FlexWhere.

What systems can FlexWhere integrate with?

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We understand that FlexWhere is one of the many programmes you work with. That is why a link is so handy! When you make a booking, you can see the details in Google Calender, Planon, TOPdesk or Outlook. TOPdesk is a cooperation partner of FlexWhere. Are you missing a program? Our open API allows you to connect quickly.

I still have questions. How can I contact you?

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Fill out the contact form on our website, or call our helpdesk on +44 (0)20 3868 1867, during business days 7am - 4pm . Are you interested in a demo? Then send us a request for a free demo without any commitments. We will contact you as soon as possibe!

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