Rijnland Water Board

The head office switched to a flexible way of working in 2012 and was looking for a system to map out which workspaces are free and who is working where.

The Rijnland Water Board (in Dutch: Hoogheemraadschap van Rijnland) is a government authority that protects the country against the water. The head office switched to a flexible way of working in 2012 and was looking for a system to map out which workspaces are free and who is working where. That was FlexWhere.

‘At that time we opted for FlexWhere because there were few other providers who could satisfy our requirements. It filled the proverbial gap in the market. FlexWhere is a stable, straightforward and transparent system. We have never had any trouble with it. Each floor has four touch screens. People walk out of the elevator and can check where there is a free place straightaway. Conveniently, when you are looking for a colleague, you simultaneously see the colleague’s details. Their name, job, department, telephone number and email address that you can click on at your workspace.

In addition to the workspace module, we also use the meeting module and WordCast a lot. On the floor where the meeting rooms are is a screen showing in which room you are expected. You can also see which meeting room is free.

A special profile is displayed in the entrance hall using WordCast for visitors. People coming in can see at a glance in which meeting room they are expected. We also use these screens to display the water levels, where we are pumping, and we refer to social media. In the restaurant, for instance, we display a different profile, with pictures of the staff association, travel information, rain radar and news reports. Everyone is impressed by the screens. The function has huge appeal, for visitors too.’

Cees Barnhoorn, senior service desk

'Working flexibly requires a tool to make it as easy as possible for employees. FlexWhere makes working a pleasure!'

“It is essential for the reception desk to be aware of where the emergency response team members are. When we switched to the new way of working and people worked at a different place everyday, this was difficult. When someone is unwell or fire breaks out, you need to act fast. I also like the fact that FlexWhere shows me whether a person is present in the building or is working at home, for example. My job entails connecting a lot of people by telephone and I welcome visitors who have an appointment. This function enables me to help them much faster.”

Monique Keijzer, customer contact team receptionist

“I myself am one of the few with a fixed workspace. I mainly use FlexWhere to find colleagues who have an ICT question. I can operate the software remotely, but if it’s about the hardware, I have to go to them. There are 650 employees working for us, spread between 8 floors, all of them with a flexible workspace. Try to find someone quickly. That’s what I use FlexWhere for.”

Ruud Wisse, ICT assistant

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